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Italian Trulli Patented Waistband Technology. discover more

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FAQ

OUR PRODUCTS and care

LYSSE DENIM

Lyssé's signature knit denim delivers undeniable, body-hugging comfort. Combined with breathability and 4-way stretch, our denim is travel friendly, machine washable, and wrinkle resistant. You will NEVER go back to regular denim again! Click here to shop Lyssé denim!

Care: Our knit denim can be cared for by washing separately in cold water, line drying, and using a cool iron as needed.

Vegan Leather

Our Vegan Leather can be cared for by machine washing in cold water, washing separately, and line drying.

vegan suede

Our Vegan Suede can be cared for by washing it separately, line drying, and using a cool iron if needed.

WHAT IS A LYSSENTIAL

We define Lysséntials as foundational wardrobe basics. Lysséntials are pieces we carry year-round that we believe every closet needs; go-to jeans in a variety of washes, microfiber button down shirts in easy to layer colors, and everyday leggings & tees. Click here to shop all Lysséntials!

what is microfiber

Our Lyssé exclusive microfiber fabric is breathable, stretchy, and lightweight. Our microfiber is 75% nylon and 25% elastane and features a 4-way stretch. Holding its shape and wicking away moisture, it is sure to keep you comfortable all season long! Click here to shop our microfiber!

Care: Our cooling Microfiber fabric can be cared for by washing separately on cold, line drying, and using a cool iron as needed.

Where is the Size Guide

You can find the size guide for your products by clicking on the item, and the size guide will appear right under the sizing options.

EXCHANGES AND RETURNS

HOW TO START AN EXCHANGE AND RETURN

For orders in United States of America: CLICK HERE to begin the exchange/return process.

Please note: Exchanges are free and hassle-free. However, returns will incur an $8 return fee, which will be deducted from the total refund amount!

Shipping costs paid at the time of the order will not be refunded.

Items returned without an authorized return label from Customer Service will not be accepted. Keep the return tracking number for your package to monitor the delivery status.

where is my refund

Once your returns are received at the warehouse, our team diligently works to process your order.  Your refund will be
issued to the same form as the original payment within 10-15 days of receiving your return order. We can only accept returns if the merchandise was directly purchased from lysse.com.
At this time, we cannot process returns from retail stores and other online retailers.

If you haven't heard back from us about your refund within 10-15 business days from the time your package reaches our
warehouse, call us at 877-959-9773 or send us an email at service@lysse.com.


We appreciate your patience!

what if i received a damaged or incorrect item

If you've received an item that isn't quite right,
please don't hesitate to reach out to us! You can contact customer service by email at service@lysse.com or call us at
877-959-9773. Please note that customer service hours are:

Monday - Friday 9:30 AM– 4:30PM EST.

What does final sale mean

When an item is Final sale, this means the items are not able to be returned or refunded. Items marked down 40% or more off their original retail price cannot be refunded.

can i cancel my order

If you need to cancel or change your order for any reason, there are varying time limits depending on the status of your order. Please email service@lysse.com or call at 877-959-9773 as soon as possible and we will do our best to accommodate any changes or cancellations.

shipping

how to track my package

To track your package, please click here.

If you believe your package is missing or was not delivered, please reach out to us, and we will do our best to resolve the issue.

shipping options

Standard Shipping: Priced at $8. Standard shipping typically takes 5-7 business days for delivery, depending on your location. Please note that shipping times may vary based on factors such as holidays, weather conditions, and your delivery address.

Expedited Shipping: For faster delivery, we offer expedited shipping for $30. This option ensures your order will arrive in 1 business day, depending on your location and availability.

INTERNATIONAL CUSTOMERS

How to start a RETURN

To start a return, please click here.

Please note that, the shipping cost will be deducted from your refund amount.

Exchanges: Unfortunately, due to system limitations, our website does not currently support exchanges for international orders.

How long for my package to arrive

Please note that international orders may take up to three weeks to arrive, depending on the destination and customs processing. Delivery times may vary, and delays can occur due to factors outside our control, such as customs clearance or postal service schedules.

If you have any concerns about the status of your order, please don’t hesitate to reach out to our customer support team.

how to track my package

Please note that international orders may take longer to arrive, typically taking more than 14 days with standard shipping. Orders are usually fulfilled within 1-2 business days, however, tracking information may not update for up to 7 days. Once your order has shipped, you will receive a tracking number to monitor your shipment’s progress.

You can track your package HERE.

how can i contact you

You can reach us Monday through Friday, from 9:30 AM to 4:30 PM EST. Please feel free to email us at service@lysse.com or call us at 877-959-9773.

We’re happy to assist!

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Get in touch

service@lysse.com

877-959-9773